Where We've Delivered

Strategic Enterprise Transformation

Client Type: Private Sector Fortune 5 Healthcare
Scope: Digital transformation, data modernization, automation operations, AI strategy
Outcome: Over $25MM in annual value through enterprise redesign and automation scaling
Highlights:

Led cross-functional redesign of four product lines, including Medicaid and Clinical Safety
Executed $10MM digital modernization roadmap aligned with HIPAA, NIST, and CMMC
Developed 5 Centers of Excellence for system-wide scale across 32 care delivery orgs
Built enterprise data readiness and architecture strategy unlocking $15MM+ in value
Owned strategy and rollout for intelligent automation and AI portfolio (160+ bots deployed)

Fortune 5 IPA Operating Model/CoE Fully Defined and Implemented

Client Type: Fortune 5 Healthcare
Scope: Full-scale IPA strategy, Center of Excellence (CoE) design, 680+ bots, 300+ personnel
Outcome: End-to-end operating model deployed; 200+ automations across RPA, NLP, ML
Highlights:

Strategy blueprint for scalability & future-state modeling
CoE documentation (roles, flows, DevOps templates, support models)
SLA-backed delivery model aligned to ITSM
Customized playbook for enterprise-wide training & governance

Fortune 5 Build-A-Bot Lab Program Development and Operationalization

Client Type: Fortune 5 Healthcare
Scope: End-to-end design and implementation of internal “Build-a-Bot Lab” for citizen-led automation
Outcome: Fully operational Citizen Developer program supporting hundreds of users with scalable governance

Highlights:

Defined program strategy and operating model from ideation through post-launch support
Deployed ServiceNow infrastructure to manage intake, tracking, and support
Secured cross-functional business partner buy-in and stakeholder alignment
Established user governance: licensing, access, security, and compliance guardrails
Delivered full training framework and onboarding guidance for “citizens”
Built dedicated support team and delivered full stakeholder playbook

PA Program Standup for Major Youth Culture Retailer

Client Type: National Retailer (Youth Culture Focus)
Scope: Full build-out of Intelligent Process Automation (IPA) capability from the ground up
Status: In-progress — delivering phased rollout of scalable automation operations

Core Activities:

Conducting deep-dive analysis of current-state operations and automation opportunities
Co-developing a fast-track automation pipeline aligned to business priorities
Standing up dedicated IPA development and support teams with structured roles and workflows
Defining long-term strategy to align automation with growth and operational efficiency
Authoring custom playbook and end-to-end operating model tailored to retail use cases
Client Type: National Retailer (Youth Culture Focus)

DOD Base Operations Support — Iraq

Client Type: Department of State & Department of Army
Scope: Firefighting, EMS, facility support, shift leadership
Outcome: 6 years of sustained contract performance across multiple forward ops bases
Highlights:

Full management of 24/7 operations for base safety infrastructure
Trained and deployed fire teams across multi-zone base
Integrated with military command and compliance structures
Delivered 100% readiness scores across reporting periods

A Proven Track Record

Parallax is proud to not only service private sector organizations, but we also have the capabilities to partner with the United States Military and Government Agencies. We have the scope, experience, and registrations necessary to provide the solutions needed with the support to make your goals a reality. We look beyond the obvious to find innovative ways of solving existing and future challenges.

Department of Defense

Our team has 9 years of experience serving the Department of Defense while creating and maintaining programs, managing financials, and offering PMO services for a large scale IDIQ contract.

Department of State

With 2 years of experience serving the Department of State building out Emergency Services programs, we have a proven ability to ensure compliance under all regulating bodies for large scale IDIQ contracts.

Department of the Army

We have over 6 years of successful experience as a Federal Civil Servant. During this time, we ensured supply chain opportunities were sourced and realized in an effective manner as well as maintained regulatory compliance with Emergency Services programs.

Department of the Air Force

Our team has proudly served as an enlisted member of the United States Air Force ensuring Fire & Emergency Services programs were maintained within regulations both onshore and abroad.