Trainer

At Parallax, training isn’t just about policy, it’s about preparing people to lead with empathy, accuracy, and professionalism from Day One. As a Trainer, you’ll be responsible for delivering engaging, compliant, and high-impact onboarding experiences for our call center staff under the CMS contract. You’ll shape the employee journey, reinforce the “why” behind the work, and ensure every agent understands how to show up for the communities we serve.

Coming Soon!

Paid Training

We invest in your success from day one. Our paid training program equips you with the knowledge, tools, and confidence you need to thrive. You'll also spend up to a week in “nesting,” taking live calls with real-time support by your side, so you can ease into your role with confidence, guidance, not pressure.

Paid Sick Time

You shouldn’t have to push through when you’re unwell. At Parallax, paid sick time starts accruing on day one, because real teams take care of their own.

Health Insurance

You’re showing up for others, so we make sure someone’s showing up for you. Our medical, dental, and vision plans are built to give you coverage that feels as solid as the work you do.

Incentives

We don’t believe in quiet effort. Hit your goals, support your team, and own your role, and you’ll earn real monetary rewards to match the impact you’re making.

PTO

You begin accruing paid time off on your first day. Whether it’s rest, travel, or time to recharge, you’ll have the flexibility to step away when you need it and come back strong.

Your Career Matters

The Hiring Process

Apply Online

Start by choosing the role that’s right for you, English or Bilingual (English/Spanish), full-time or part-time. Then complete our quick online application. It’s your first step toward meaningful work with a real impact.

Interview

You’ll go through two rounds of interviews, one focused on your experience and skills, and the other on mindset and alignment. We’re not just looking for capability; we’re looking for people who share our values, work ethic, and purpose. This is also your chance to interview us and to ask questions, explore our culture, and decide if Parallax is the right fit for you.

Virtual Offer Session

If we both feel it’s a strong match, we’ll send you a formal offer to review. You’ll have the opportunity to accept or decline, and we’re happy to answer any final questions before you make your decision.

Background Check

All new hires must complete a background check as part of our commitment to compliance and security. Once cleared, you’ll receive your onboarding paperwork and everything you need to get started. From there, it’s go-time and we’ll be right there with you as you step into your new role.

Role Details

Essential Duties and Responsibilities:

Conduct classes for Contact Center Customer Service Representatives for both Medicare and Marketplace.
Identify performance issues, provide corrective action and suggest termination for Customer Service Representatives not meeting performance criteria in the training class.
Conduct Supervisor and Leadership classes for managers, supervisors and support staff.
Conduct Support Staff training and Supervisory Learning Labs to ensure Supervisors have knowledge of operational changes.
Facilitate learning labs and skill building activities with teams that have been identified as low performers.
Provide technical expertise and training for the alternate channels, such as TTY, Web Chat, Email and Written Correspondence.
Provide follow-up coaching about job performance and quality assurance to new employees after training; Coach new hires to improve performance and prevent termination.
Supervise and report on progress of trainees and personnel during training period, nesting and while on the floor.
Maintain a level of expertise regarding local business processes, corporate initiatives, and have a thorough understanding of training program and Quality Call Monitoring guidelines.
Take calls and act as roaming Supervisors during All-Hands situations. May be required to act as Supervisors or Quality Specialists during peak performance times.
Conduct Focus Groups and provide feedback for contact center performance.
Foster open communication with supervisory team and actively strive to develop strong working relationships with all call center personnel.
Demonstrate success in a training or classroom setting sensitively dealing with a variety of learning styles.
Track statistical training measures. - May be required to work certain holidays as specified in the CMS task order.
Attend conference calls and meetings, as needed. - Travel may be required, including start-up and support ramp-up of new contact centers.
Regular and predictable attendance is required.
May be required to work hours outside of 8am to 5pm local time to meet training needs.

Minimum Requirements:

High School diploma or GED required, bachelor’s degree preferred.
3 years leadership and/or training experience required.
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence.
Excellent presentation and public speaking skills.
Knowledge of CMS or health care preferred.
Demonstrated success with leadership, problem solving, and organizational skills.
Flexibility of work schedule.
Adapts well to frequent change.
Ability to work collaboratively with a training team and other functional areas.
Ability to provide constructive coaching and feedback in a training environment.
High level of initiative and enthusiasm about training and employee development.
Professional demeanor and attitude.
PC skills required, including MS Office products.
Excellent communications skills, with ability to present ideas to management and customers.
Working knowledge of relevant technologies.
English / Spanish bilingual skills desirable, but not required.