HR Manager

At Parallax, we believe strong operations begin with strong people, and that means bold, compliant, and compassionate HR leadership. As the HR Manager for our federal contact center program, you’ll own the full employee lifecycle and lead all HR strategy, compliance, and employee relations. From policy design to escalation response, you’ll be the cornerstone of a high-integrity, high-performance environment that puts people first while ensuring we meet every CMS and Maximus standard.

Coming Soon!

Paid Sick Time

You shouldn’t have to push through when you’re unwell. At Parallax, paid sick time starts accruing on day one, because real teams take care of their own.

Health Insurance

You’re showing up for others, so we make sure someone’s showing up for you. Our medical, dental, and vision plans are built to give you coverage that feels as solid as the work you do.

Incentives

We don’t believe in quiet effort. Hit your goals, support your team, and own your role, and you’ll earn real monetary rewards to match the impact you’re making.

PTO

You begin accruing paid time off on your first day. Whether it’s rest, travel, or time to recharge, you’ll have the flexibility to step away when you need it and come back strong.

Your Career Matters

The Hiring Process

Apply Online

Start by choosing the role that’s right for you, English or Bilingual (English/Spanish), full-time or part-time. Then complete our quick online application. It’s your first step toward meaningful work with a real impact.

Interview

You’ll go through two rounds of interviews, one focused on your experience and skills, and the other on mindset and alignment. We’re not just looking for capability; we’re looking for people who share our values, work ethic, and purpose. This is also your chance to interview us and to ask questions, explore our culture, and decide if Parallax is the right fit for you.

Virtual Offer Session

If we both feel it’s a strong match, we’ll send you a formal offer to review. You’ll have the opportunity to accept or decline, and we’re happy to answer any final questions before you make your decision.

Background Check

All new hires must complete a background check as part of our commitment to compliance and security. Once cleared, you’ll receive your onboarding paperwork and everything you need to get started. From there, it’s go-time and we’ll be right there with you as you step into your new role.

Role Details

Essential Duties and Responsibilities:

Sources, screens, and processes candidates day in and day out. Lives in the trenches of interviews, follow-ups, and pipeline building.

Core Responsibilities:

Full-cycle HR compliance (federal, state, CMS-specific)
Policy development + enforcement (discipline, leave, ADA, etc.)
Performance management systems and org design support
Supervision of HR Generalists and recruiting functions
Final authority on employee relations and terminations
Benefits administration and employee engagement initiatives
Data reporting: turnover, FMLA, attrition, EEOC, and more
Representation of HR in executive leadership meetings with Maximus

Minimum Requirements:

5 years in HR, ideally with call center or high-volume W2 experience
Strong knowledge of FLSA, ADA, EEOC, Title VII, and CMS rules
Prior experience managing HR teams or departments
SHRM-CP or PHR preferred
Clear communicator, polished under pressure