Customer Service Representative

As a Parallax Customer Service Representative, you’ll be on the front lines of meaningful work, helping individuals navigate complex healthcare systems with clarity and compassion. Whether by phone, chat, or written correspondence, you’ll deliver accurate information with professionalism and care. We provide comprehensive paid training to ensure you’re confident, capable, and ready to support the communities we serve.

Coming Soon!

Paid Training

We invest in your success from day one. Our paid training program equips you with the knowledge, tools, and confidence you need to thrive. You'll also spend up to a week in “nesting,” taking live calls with real-time support by your side, so you can ease into the role with guidance, not pressure.

Paid Sick Time

You shouldn’t have to push through when you’re unwell. At Parallax, paid sick time starts accruing on day one, because real teams take care of their own.

Health Insurance

You’re showing up for others, so we make sure someone’s showing up for you. Our medical, dental, and vision plans are built to give you coverage that feels as solid as the work you do.

Incentives

We don’t believe in quiet effort. Hit your goals, support your team, and own your role, and you’ll earn real monetary rewards to match the impact you’re making.

PTO

You begin accruing paid time off on your first day. Whether it’s rest, travel, or time to recharge, you’ll have the flexibility to step away when you need it and come back strong.

Your Career Matters

The Hiring Process

Apply Online

Start by choosing the role that’s right for you, English or Bilingual (English/Spanish), full-time or part-time. Then complete our quick online application. It’s your first step toward meaningful work with a real impact.

Complete Assessment

You’ll complete a short assessment designed to understand your strengths, including attention to quality, customer focus, resilience, dependability, and reading comprehension. If you’re applying for a bilingual role, you’ll also take a Spanish fluency assessment covering pronunciation, vocabulary, grammar, listening, and spoken understanding.

Virtual Offer Session

Once you pass the assessment, you’ll get a chance to review the role in more detail. If it’s a match, you’ll choose your training schedule and preferred working hours. From there, you’ll receive an instant job offer along with your onboarding paperwork so you can start strong and move forward fast.

Background Check

Once you're cleared, you'll receive your full training schedule and everything you need for a successful Day One. From there, it’s go-time, and we’ll be right there with you every step of the way.

Role Details

Essential Duties and Responsibilities:

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
Calls are basic and routine.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Provides feedback when needed, provide input on call trends, processes, procedures, and training.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Minimum Requirements:

High School diploma or equivalent with 6 months of customer service experience.
Must be able to speak and read English clearly, professionally and fluently.